Return Policy

Refund Policy

RETURNS & REFUNDS

We strive to deliver the highest quality and value. If for any reason you are not satisfied with your order, we are happy to accept returns and issue a partial refund.

• Within 30 days of delivery: Returns are subject to a restocking fee starting at 20%, which may increase depending on the condition of the item upon return.
• After 30 days: Returns may still be accepted at our discretion; however, a minimum 50% restocking fee will apply.

To be eligible for a return, items must be in their original condition and packaging. Used products or items damaged by the customer are not eligible for a refund.

Please note: Return shipping costs are the responsibility of the customer and are not covered by us.

To request a return, please email jessi.bieker@containernut.com with a detailed reason for the return, along with photos or a video supporting your request. Once approved, a return shipping label will be provided via email.

After we receive your package, the items will be inspected. A partial refund will then be issued to your original method of payment, and a confirmation receipt will be sent to the email used for your purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your item enters our warehouse. Refunds can take up to 10 business days after receiving your item.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at jessi.bieker@containernut.com. We will need to verify first that it qualifies for an exchange and when approved, we will send out a return shipping label.